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State of Nebraska

Fueling Paperless Processes and Faster Service for Citizens

The Nebraska state government's commitment to providing innovative services to citizens led the state to embark on a digital transformation that simplified and modernized its IT infrastructure. With this transformation, the state has saved more than $11.3 million annually and has delivered paperless services to Nebraskans in record time. From hikers who use Nebraska state parks to new mothers who apply for Health and Human Services programs, all citizens are benefitting from the optimized IT environment.

Because of legislation, the state's Enterprise Content Management (ECM) team was asked to build an enterprisewide system for government transparency of all state contracts. The state began rolling out plans to speed services and to cut costs through a paperless strategy. But as officials looked across agency infrastructures, it became clear that disparate IT systems wove a web of complexity that had to be untangled first.

All of our mission-critical applications are on the MetroCluster array—things like 911 and State Patrol, where lives are at stake. Now we can ensure uptime.

Ed Toner CIO, State of Nebraska

The team worked with NetApp to build a strategy for consolidating the infrastructure on an all-flash solution with a NetApp MetroCluster array spanning the 50 miles from Lincoln to Omaha. After the systems had been consolidated, paperless processes could be instituted, and service innovations rapidly followed.

Health and Human Services is one agency that is seeing dramatic results. That agency launched paperless, client-centered services with its Journey WIC (Women, Infants, and Children) program. New electronic processes eliminated 23 paper forms, speeding access to services and decreasing help-desk tickets from clients by 18%. The comprehensive, connected data enables nurses and nutritionists to see across family histories and to receive health prompts, helping them focus discussions and advise clients more effectively.

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